What do you say to a child when they have an accident?

Accidents are part of potty training. Yet, for a child (and sometimes for the group), they can feel like a 'mistake.' How you, as a professional, react makes a big difference.

The most important rule: stay calm and neutral. Say something like, 'That's okay, it happens sometimes. Let's get you cleaned up.' This prevents shame or the feeling that the child has done something wrong.

Avoid sentences like 'you're not allowed to do that' or 'aren't you old enough yet?'. Such comments can make a child feel insecure or avoid potty training.

Let the child think along or help with cleaning up if that's appropriate for their age. This makes the process practical without making it a big deal. Also, make sure other children remain respectful – accidents are normal.

Your reaction teaches the child that it's okay to practice, and that making mistakes is part of it. That builds confidence – and that helps with potty training.